FAQ

Does the discount still work if the widget isn’t showing on my store?

Yes. The discount is enforced by a Shopify Function that reads the campaign directly at checkout — the widget is a separate, optional display. Turning off the theme app embed removes the on-page levels, not the discount itself.

Can a campaign combine with other Shopify discounts?

Quantity break and Buy X get Y campaigns combine with order-level and shipping discounts, but not with another product discount on the same line. Cart goals campaigns combine with all three — product, order, and shipping discounts.

What happens when I delete a campaign?

It disappears from your list immediately and its discount is unpublished from checkout. The record itself isn’t erased — it’s kept behind the scenes so past analytics for that campaign stay accurate. A deleted campaign can’t be restored; create a new one if you need the same offer again.

My campaign is Active, but checkout doesn’t seem to have it yet. Why?

Active and Checkout are two different states. Active just means you’ve asked the app to run the campaign; checkout only applies the discount once the separate Checkout state reaches Published, which normally takes seconds. See Scheduling and status for the full state model.

Do test orders count toward my campaign sales quota?

Yes. Orders are bucketed by Shopify’s own financial status — paid, refunded, cancelled, and so on — not by whether the order is a test order, so a test order with a discounted line is metered exactly like a real one.

Which currencies are supported?

Any currency your store uses. Campaign amounts and checkout discounts run in your store’s own currency, and Analytics displays in that same currency. Only your billing quota is converted to USD behind the scenes.

Can I target specific products, or does a campaign have to cover my whole catalog?

You can always target specific products, variants, or collections. Targeting “All products” in one campaign needs Starter or up — Free is limited to a chosen set. See Targeting.

I downgraded and now I have more active campaigns than my plan allows. What happens?

The extra campaigns are paused automatically, never deleted. Turn individual ones back on once you’re under your new plan’s limit, or upgrade again.

Does a new trial start every time I switch plans?

No. Every store gets one 7-day trial, ever, on its first paid plan. Later plan changes are charged from day one.

Can I buy packs on annual billing?

No. Packs are only available on the standard 30-day billing cycle.

Why does my Buy X get Y campaign show orders but almost no campaign sales?

When the reward is a different product from the one purchased, only the reward line’s net revenue counts toward campaign sales — the full-price purchase line doesn’t, even though the order still counts as an order for the campaign.

If a shopper gets a refund, does that change my numbers?

Yes. The refunded line’s contribution to campaign sales drops, to zero on a full refund, even retroactively — so a past period’s total can go down, not just up.

Can shoppers still see the widget after a campaign’s end date passes?

No. The widget removes itself from the page as soon as the campaign expires, rather than continuing to advertise a discount checkout will no longer apply.

Cross-link: Troubleshooting, How campaign sales is calculated.